![]() Should the company fail to do so, the balance must be remitted to the FTC for additional consumer redress, consumer education, or other uses. The amount of money the company pays must reach at least $90 million in redress or other payments. Under the terms of the settlement, T-Mobile will be required to offer full refunds to all affected consumers. “Consumers should be able to trust that their mobile phone bills reflect the charges they authorized and nothing more.” “Mobile cramming is an issue that has affected millions of American consumers, and I’m pleased that this settlement will put money back in the hands of affected T-Mobile customers,” said FTC Chairwoman Edith Ramirez. In addition to the full refunds T-Mobile is providing, which will resolve the FTC’s lawsuit if approved by the court, T-Mobile is paying $18 million in fines and penalties to the attorneys general of all 50 states and the District of Columbia and $4.5 million to the Federal Communications Commission. T-Mobile has agreed to fully refund its customers for unwanted third-party charges it placed on their phone bills, a practice known as mobile cramming, paying at least $90 million to settle a Federal Trade Commission lawsuit filed earlier this year. The speakers were available to take questions from the media about the case. Note: A conference call for media with FTC Bureau of Consumer Protection Director Jessica Rich, FCC Enforcement Bureau Director Travis LeBlanc and Vermont Attorney General William Sorrell occured as follows: About the FTC Show/hide About the FTC menu items.News and Events Show/hide News and Events menu items.Advice and Guidance Show/hide Advice and Guidance menu items. ![]() Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items. ![]()
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